Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
8.3
Location
9.0
Service
8.7
Dining
7.0
Guest reviews
8.0/10
based on 5 reviews
8.0
8.0/10 based on 2125 reviews
Malcolm
United States,
April
2024
7.8/10
I absolutely loved my stay at this hotel! The rooms were cozy and had a lovely view from the balcony. The service was top-notch, and the location was super convenient near the train station. However, the dining options were a bit limited, and the facilities could use a little update.
Rooms
8.0
The rooms were comfortable and had a lovely view from the balcony.
Service
9.0
The service was excellent, from room service to housekeeping.
Location
9.0
The hotel is very close to the train station, making it super convenient for travelers.
Dining
6.0
The dining experience was average with some limited options.
Facilities
7.0
The facilities were decent but could use a little update.
Frances
United States,
July
2023
7.2/10
The hotel is perfectly located in the heart of Zermatt, close to the center and within easy reach of sightseeing spots. The rooms come with very spacious balconies and air conditioning, making them comfortable. However, the dining options were limited, and the value for money could be better.
Rooms
8.0
The rooms feature very large balconies and even come with air conditioning, offering a comfortable stay.
Service
7.0
The service was efficient, and the room service and housekeeping were satisfactory.
Location
9.0
The hotel's location in the center of the village is convenient for exploring Zermatt and is near the train stations.
Dining
6.0
The dining options, while included in the rate, were limited. However, the good bread provided was a nice touch.
Facilities
6.0
The facilities were adequate, but nothing extraordinary was noted.
John
United States,
April
2023
9.2/10
I had a wonderful stay at this hotel. The rooms were spacious and had very large balconies, and the air conditioning was a great bonus. The facilities were top-notch, and the price was definitely worth it. The service was exceptional, just like having room service in your own home. The location was perfect, right in the center of the village with easy access to everything Zermatt has to offer. The dining experience was fantastic, with fresh products and delicious food.
Rooms
9.0
The rooms were not only spacious but also had very large balconies, which was a great feature. The air conditioning worked perfectly to keep the room comfortable.
Service
10.0
The service was outstanding. I felt like a VIP with the attention to detail and care from the staff. Room service was prompt and friendly, making my stay even more enjoyable.
Location
9.0
The hotel's location was ideal, right in the heart of Zermatt. It was within walking distance of the train station, making it convenient for exploring the area.
Dining
9.0
The dining experience was a highlight of my stay. The food was fresh and included in the rate, adding great value to my stay.
Facilities
9.0
The hotel had great facilities to enjoy during my stay. Everything was modern and convenient, enhancing my overall experience.